Can't sign in
Symptom
You cannot sign in, the sign-in page loops, or RoleSage opens the wrong account.
After signing in
Using Sign In from a public page, such as For Hirers, takes you to your signed-in Home. Existing accounts open their dashboard; new accounts may first need to choose an account type and finish setup. Creating an account through the sign-in screen follows the same path.
If you sign in to Apply Now, make a purchase, accept an invitation, or connect an account, you return to that task instead.
While signed in, the navigation menu is also available on public pages. On a small screen, use the menu button beside RoleSage to open it. Home takes you to your dashboard or the setup steps your account still needs.
Fix steps
- Confirm you are using the same email address you used for RoleSage.
- Try a private browser window.
- Allow cookies for RoleSage and the sign-in provider.
- Disable browser extensions that block sign-in popups or cookies, then try again.
- If your employer invited you, use the email address that received the invitation.
- If you use a passwordless or social sign-in method, use the same method you used when you created the account.
Still stuck?
Contact support@rolesage.com with the email address you are trying to use and the sign-in method that fails. Do not send passwords or one-time codes.