RoleSage Help
Help for candidates and hirers
Learn how to complete key RoleSage workflows or fix a problem with practical, task-based help.
Add or manage a team introduction video
Publish one consented, captioned YouTube or Loom introduction across a team's public openings.
Adding evidence with activities and STAR
How activities and STAR details help skills, Profile Strength, and application matching.
AI Coach is not responding or gives unexpected answers
What to try when the AI Coach stalls, reaches a limit, or does not understand the page context.
AI usage limits and billing
Why an AI feature may pause, how usage windows work, and where billing permissions matter.
Applicant dashboard filtering
How to find candidates when filters, stages, or match bands hide expected applicants.
Applicant match band looks wrong
How to review the evidence behind a candidate match band and correct role inputs.
Application rejected or response message missing
Where to find a rejection response in RoleSage and what the rejected application status does and does not mean.
Application status is stuck or unclear
What candidate-visible application statuses mean and when to follow up.
Can't sign in
Troubleshooting sign-in problems, browser sessions, and account mismatches.
Candidate profile shows less detail than expected
Why a hirer may see limited candidate information and what to do next.
Changing email or account details
How to update account details and what to check after changing an email address.
Colleague cannot see an opening
How to troubleshoot missing openings for a team member.
Configure candidate rejection responses
Set company rejection messages, internal reasons, delivery safeguards, and role or opening overrides.
Context prompts for hirer analysis
What company, team, and role context prompts do and how to troubleshoot them.
Create and publish your first Role Opening
Turn a role brief into a reviewed Role and a Role Opening that candidates can apply to.
Current known issues
Current public workaround notes and where RoleSage posts help-site issue updates.
Direction, values, or ideal next role are not reflected in matches
How candidate preferences feed matching and what to check when matches feel misaligned.
Exporting or deleting data
How to ask for help with data export, deletion, or account privacy requests.
Hiring reports and source of hire
How hirers use hiring progress, stage health, source quality, source correction, exports, and AI Coach reporting context.
Inviting team members and access groups
How employer access groups affect users, roles, openings, billing, and admin areas.
Make an offer and close a filled opening
Create, approve, and send an offer, then complete candidate responses and close the opening safely.
My match band seems too low
How candidates can interpret a lower match band and improve the evidence behind an application.
Not receiving RoleSage emails
What to check when verification, invitation, or notification emails do not arrive.
Opening status flow
How role openings move through draft, active, interview, offer, and closure states.
Profile Strength is not going up
What Profile Strength measures and which profile changes usually improve it.
Reject applicants and track candidate responses
Review individual or bulk rejections, schedule candidate messages, and resolve incomplete response delivery.
Resume parsed incorrectly
How to fix wrong skills, dates, employers, education, or activities after resume import.
Resume upload fails or won't process
What to try when a resume upload fails, keeps processing, or cannot be read reliably.
Review and shortlist applicants using evidence
Use applicant filters, match bands, profile evidence, questions, and team notes to make a human shortlisting decision.
Role skills look wrong after creating a role
How to review and correct required skills, related skills, and must-have flags after RoleSage analyzes a role.
RoleSage analysis feels generic
How to improve role, applicant, and hiring analysis when the output is too broad.
Schedule and run interviews
Create interview stages, choose interviewers, send reviewed invitations, and capture the team's assessment.
Screening question answers are not saving
What to check when hirer-question answers fail to save or do not appear in an application.
Sharing my profile and controlling what hirers see
How candidate profile sharing works and what to check when a hirer sees less than expected.
Skills are missing or hard to find
How to search for skills, handle close matches, and add evidence for a skill.
Supported browsers and devices
Browser and device checks to try before reporting a RoleSage display or interaction issue.
Talent pool candidate missing or duplicated
How to troubleshoot talent pool entries after opening closure, search, or candidate updates.
Team introduction videos on job openings
What a team introduction video is, how playback works, and what to do when it will not play.
Understanding match bands
What RoleSage match bands mean and why they support human review rather than automated decisions.
What RoleSage is and how this help site is organised
Start here if you are new to RoleSage or unsure which help section applies to you.