RoleSage Help
Troubleshooting for candidates and hirers
Find practical steps for CV import, match bands, applications, Role Openings, sign-in, permissions, billing, and known issues.
Adding evidence with activities and STAR
How activities and STAR details help skills, Profile Strength, and application matching.
AI Coach is not responding or gives unexpected answers
What to try when the AI Coach stalls, reaches a limit, or does not understand the page context.
AI usage limits and billing
Why an AI feature may pause, how usage windows work, and where billing permissions matter.
Applicant dashboard filtering
How to find candidates when filters, stages, or match bands hide expected applicants.
Applicant match band looks wrong
How to review the evidence behind a candidate match band and correct role inputs.
Application status is stuck or unclear
What candidate-visible application statuses mean and when to follow up.
Can't sign in
Troubleshooting sign-in problems, browser sessions, and account mismatches.
Candidate profile shows less detail than expected
Why a hirer may see limited candidate information and what to do next.
Changing email or account details
How to update account details and what to check after changing an email address.
Colleague cannot see an opening
How to troubleshoot missing openings for a team member.
Context prompts for hirer analysis
What company, team, and role context prompts do and how to troubleshoot them.
Current known issues
Current public workaround notes and where RoleSage posts help-site issue updates.
Direction, values, or ideal next role are not reflected in matches
How candidate preferences feed matching and what to check when matches feel misaligned.
Exporting or deleting data
How to ask for help with data export, deletion, or account privacy requests.
Inviting team members and access groups
How employer access groups affect users, roles, openings, billing, and admin areas.
My match band seems too low
How candidates can interpret a lower match band and improve the evidence behind an application.
Not receiving RoleSage emails
What to check when verification, invitation, or notification emails do not arrive.
Opening status flow
How role openings move through draft, active, interview, offer, and closure states.
Profile Strength is not going up
What Profile Strength measures and which profile changes usually improve it.
Resume parsed incorrectly
How to fix wrong skills, dates, employers, education, or activities after resume import.
Resume upload fails or won't process
What to try when a resume upload fails, keeps processing, or cannot be read reliably.
Role skills look wrong after creating a role
How to review and correct required skills, related skills, and must-have flags after RoleSage analyzes a role.
RoleSage analysis feels generic
How to improve role, applicant, and hiring analysis when the output is too broad.
Screening question answers are not saving
What to check when hirer-question answers fail to save or do not appear in an application.
Sharing my profile and controlling what hirers see
How candidate profile sharing works and what to check when a hirer sees less than expected.
Skills are missing or hard to find
How to search for skills, handle close matches, and add evidence for a skill.
Supported browsers and devices
Browser and device checks to try before reporting a RoleSage display or interaction issue.
Talent pool candidate missing or duplicated
How to troubleshoot talent pool entries after opening closure, search, or candidate updates.
Understanding match bands
What RoleSage match bands mean and why they support human review rather than automated decisions.
What RoleSage is and how this help site is organised
Start here if you are new to RoleSage or unsure which help section applies to you.